Responsible Gaming

Important Reminder: Gambling should never be viewed as a way to make money or solve financial problems. kokojp is intended exclusively for adults aged 21 years and over who are residents of Indonesia. If you are under 21, you must not use this platform. Underage gambling is a serious offense.

Our Commitment to Responsible Gaming

kokojp operates under strict international gaming regulations and is fully committed to responsible gambling principles. We recognize that for a small percentage of players, gambling can become problematic. That is why we have implemented a comprehensive responsible gaming programme designed to protect vulnerable individuals, prevent underage access, and ensure that our platform remains a safe and enjoyable environment for all members.

Our approach to responsible gaming is built on three core pillars: prevention, intervention, and support. We provide a range of tools that allow you to set limits on your account, take breaks from gambling, and access professional help if you feel your gambling is becoming a problem. All of these tools are available free of charge and can be activated instantly through your account settings or by contacting our 24/7 Indonesian-speaking support team at [email protected].

Recognizing Problem Gambling

Problem gambling can affect anyone, regardless of age, income level, or cultural background. It is important to be aware of the warning signs so that you can take action early if you or someone you know is developing an unhealthy relationship with gambling. Common signs of problem gambling include:

Spending more time or money on gambling than you can afford
Chasing losses by placing larger bets or gambling more frequently to try to win back money you have lost
Borrowing money from family, friends, or financial institutions to fund gambling activity
Neglecting work, family responsibilities, or social relationships because of gambling
Feeling anxious, irritable, or restless when you are not gambling
Lying to friends or family about the amount of time or money you spend on gambling
Using gambling as a way to escape from stress, depression, or other emotional problems
Repeatedly trying to cut down or stop gambling but being unable to do so

If you recognize any of these signs in yourself or someone you care about, we strongly encourage you to seek help immediately. Problem gambling is a treatable condition, and support is available. You can contact our support team at any time to discuss self-exclusion options or to request information about professional counseling services in Indonesia.

Remember: There is no shame in asking for help. Taking action early can prevent gambling from causing serious harm to your finances, relationships, and mental health. kokojp is here to support you every step of the way.

Self-Assessment: Do You Have a Gambling Problem?

If you are unsure whether your gambling is under control, consider asking yourself the following questions. Be honest with your answers:

Have you ever spent more money on gambling than you originally planned?
Have you ever felt guilty or regretful after gambling?
Have you ever borrowed money or sold possessions to fund your gambling?
Have friends or family members expressed concern about your gambling?
Do you feel the need to gamble with increasing amounts of money to achieve the same level of excitement?
Have you ever tried to cut down on your gambling but found yourself unable to do so?
Do you gamble to escape from stress, anxiety, or other negative emotions?
Have you ever lied about the amount of time or money you spend on gambling?

If you answered "yes" to one or more of these questions, your gambling may be becoming problematic. We encourage you to contact our support team immediately to discuss the tools and resources available to help you regain control. You can also request a temporary account suspension or permanent self-exclusion at any time.

Age Verification and Underage Protection

kokojp strictly enforces a 21+ age policy across all products and services. We use robust identity verification (KYC) procedures to confirm that all members are at least 21 years of age before processing any withdrawal request. Members who cannot provide valid proof of age will have their accounts suspended until satisfactory documentation is submitted.

Parents and guardians should be aware that online gambling sites are not appropriate for minors. We recommend that parents use internet filtering software and parental control tools to prevent children from accessing gambling websites. If you become aware that a minor has accessed the kokojp platform or created an account, please contact us immediately at [email protected] so that we can take appropriate action, including closing the account and returning any deposited funds.

Zero Tolerance for Underage Gambling: kokojp has a zero-tolerance policy for underage gambling. Any individual found to be under 21 years of age will have their account permanently closed, all balances forfeited, and the matter may be reported to the appropriate authorities. It is the responsibility of parents and guardians to ensure that minors do not have access to online gambling platforms.

Take Control

Player Protection Tools

kokojp provides a comprehensive suite of tools to help you manage your gambling activity. All tools are free and can be activated instantly.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much you can deposit into your kokojp account. Once a limit is reached, you will not be able to deposit additional funds until the limit period resets. Deposit limits can be decreased immediately or increased after a 24-hour cooling-off period.

Session Time Limits

Set a time limit on your gambling sessions to help you manage how long you spend on the platform. When your session time expires, you will be automatically logged out. You can set session limits ranging from 30 minutes to 24 hours and adjust them at any time via your account settings.

Loss Limits

Set a maximum loss limit to cap the amount you can lose over a defined period (daily, weekly, or monthly). Once your loss limit is reached, you will not be able to place any further bets until the limit period resets. This tool helps prevent chasing losses and encourages disciplined bankroll management.

Cool-Off Period (Time-Out)

Take a short break from gambling by activating a cool-off period. During this time, you will not be able to log in to your account, place bets, or make deposits. Cool-off periods can be set for 24 hours, 48 hours, 7 days, or 30 days. Once activated, cool-off periods cannot be reversed until the period expires.

Self-Exclusion

If you feel that gambling has become a problem, you can request permanent self-exclusion from the kokojp platform. Self-exclusion is a serious commitment: once activated, your account will be closed for a minimum period of 6 months and cannot be reopened during that time. Contact [email protected] to request self-exclusion.

Reality Checks

Enable reality check notifications to receive periodic reminders of how long you have been playing and how much you have won or lost during your current session. Reality checks help you stay aware of your gambling activity and make informed decisions about when to stop or take a break.

Need Help Activating These Tools?
Our 24/7 Indonesian-speaking support team is available via live chat and email to help you configure any responsible gaming tool. We can walk you through the process and answer any questions you may have. Email us at [email protected] with "Responsible Gaming" in the subject line for priority assistance.

Support and Professional Help

If you believe that you or someone you know has a gambling problem, professional help is available. While kokojp provides in-platform tools to help you manage your gambling, we also recognize that some individuals may require additional support from qualified counseling professionals who specialize in problem gambling treatment.

In Indonesia, support for problem gambling is available through various mental health services and counseling centers. We encourage anyone experiencing gambling-related harm to reach out to a licensed mental health professional or counselor. Our support team can also provide general guidance and information about responsible gaming, though we are not a substitute for professional counseling.

If you are in crisis or experiencing thoughts of self-harm related to gambling, please contact emergency services immediately or reach out to a mental health crisis hotline in your area. Your health and safety are more important than any gambling activity.

Staying in Control: Best Practices

Responsible gambling is about making informed decisions and staying in control of your betting activity. Here are some practical tips to help you gamble responsibly on the kokojp platform:

Set a Budget: Decide in advance how much money you can afford to lose, and never exceed that amount. Only gamble with disposable income—never use money needed for rent, bills, food, or other essential expenses.
Set Time Limits: Decide how much time you want to spend gambling and stick to it. Use the session time limit tool to automatically log you out when your time is up.
Never Chase Losses: If you lose money, accept it and move on. Trying to win back losses by placing larger bets or gambling more frequently is a common path to problem gambling.
Take Regular Breaks: Step away from the platform regularly to clear your head and assess whether you are still enjoying the experience. Gambling should be fun, not stressful.
Don't Gamble Under the Influence: Avoid gambling when you are intoxicated or under the influence of drugs. Impaired judgment can lead to poor decision-making and increased losses.
Keep Gambling in Perspective: Remember that the house always has an edge. Gambling is entertainment, not an investment or a way to make money. Winning is never guaranteed.
Monitor Your Activity: Review your betting history and account activity regularly. If you notice that you are spending more time or money than you intended, consider activating a deposit limit or cool-off period.

Tip: Many problem gamblers report that keeping a written gambling diary helps them stay aware of their activity. Consider tracking how much you deposit, how long you play, and how you feel before and after gambling. This simple habit can provide valuable insights into your behavior and help you identify patterns that may need attention.

Account Closure and Withdrawal During Self-Exclusion

If you decide to close your kokojp account or request self-exclusion, any remaining real-money balance in your account will be returned to you via your registered withdrawal method, subject to completion of KYC verification and any applicable wagering requirements. Bonus funds and promotional credits are forfeited upon account closure or self-exclusion.

Self-exclusion requests are processed within 24 hours of receipt. Once your account is closed under self-exclusion, you will not be able to reopen it for a minimum period of 6 months. During this time, you will not receive any marketing communications from kokojp, and you will not be able to create a new account. After the 6-month period expires, you may contact our support team to discuss reopening your account, though we will conduct a review to ensure that reopening is appropriate.

Contact Our Responsible Gaming Team

If you have any questions about responsible gaming, need help activating any of the tools described on this page, or wish to discuss your gambling activity with a member of our team, please do not hesitate to contact us. Our support team is available 24 hours a day, 7 days a week, including weekends and Indonesian national public holidays such as Idul Fitri and Indonesian Independence Day (17 August).

Email: [email protected]
Subject Line for Priority Handling: Responsible Gaming
Live Chat: Available 24/7 via the Platform interface
Response Time: Under 60 seconds via live chat; within 2 hours via email during WIB peak hours

All responsible gaming inquiries are treated with the utmost confidentiality and sensitivity. You will never be judged or criticized for seeking help or using any of the tools available on the platform. Your well-being is our top priority.